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Covid

Policy.

1. Introduction

From time to time infectious diseases develop into epidemics or pandemics, and create increased risks for the community. These occasions require specific policies targeted at the particular disease in question and general efforts at preparedness.

1.1 Bliss Home Care Services (Bliss HCS) wishes as far as possible to protect its clients, its staff, its volunteers, and the general public from infection or contagion by epidemics and/or pandemics.

1.2 Bliss HCS will facilitate, through its policies and procedures, strategies designed to reduce risks to its clients, its staff, its volunteers, and the general public.

1.3 Bliss HCS will comply with all directions from authorised public health officers and recognised medical authorities in relation to the epidemic or pandemic.

 

2. Purpose

2.1 The purpose of this policy is to outline the strategies and actions that Bliss HCS intends to take to prevent the transmission of infectious diseases that are epidemics or pandemics, and control the transmission of infectious diseases when a case/s is identified. For the purpose of this policy, infectious diseases mean diseases caused by pathogenic microorganisms, such as bacteria, viruses, parasites or fungi; the diseases can be spread, directly or indirectly, from one person to another. This policy is focused on infectious diseases that are declared to be an epidemic or pandemic.

 

3. Bliss Home Care Services - COVID-19 Policy

For our people (i.e. team, office residents)

  • If you have travelled overseas, you must stop work from and isolate yourself for 14 days (or longer depending on your personal circumstances).
  • If you are worried that you have been in contact with someone who has COVID-19, please isolate yourself for 14 days (or longer depending on your personal circumstances) and seek medical advice
  • If you have family, friends or people that you live with who have recently travelled internationally, please notify Bliss Home Care Services as noted above to help manage the risk.
  • If you feel unwell or are experiencing any symptoms (see FAQ below), please let your team leader know and do not go to work. If required, call your GP, attend an emergency department or contact Health Direct on 1800 022 222.Please take the time to fully recover and get tested.
  • We recommend that you exercise caution and reconsider attending large events (e.g. concerts, conferences) which may have a large international population, especially from the countries listed below.
  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water for minimum of 20 seconds.
  • Maintain at least 1.5 metre distance between yourself and anyone who is coughing or sneezing.
  • Avoid touching your eyes, nose and mouth, or shaking hands with others.
  • Make sure you follow good hygiene and encourage others to do the same. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze and disposing of used tissues immediately.
  • Must always use disposable gloves and face masks and when working. Do not touch your face while you have your gloves on. Dispose used gloves immediately.
  • Always carry hand sanitizer with you and use it before and after cleaning services.
  • Always wear clean and safe shoes while servicing client’s homes.
  • If clients are working from home, make sure to keep a physical distance between yourself and the client. If not possible (more than 2 people in the household) please contact us immediately to discuss.
  • Keep up to date on the latest hotspots (cities or local areas where the pandemic or epidemic is spreading widely). If possible, avoid traveling to places - especially if you are more at risk.

 

4. For our client

  • If you have travelled to one of the countries listed below, or one that becomes at risk, you must advise us on 9383 1363
  • If you are worried that you have been in contact with someone who has COVID-19, contact our office and seek medical advice
  • If you have family, friends or people that you live with who have recently travelled internationally, please notify Bliss Home Care Services as noted above to help manage the risk.
  • Contact our office if you are working from home.
  • Maintain physical distance 1.5 metres with your service provider while cleaning service is undertaken in your home.
  • Always wear mask while cleaning services performed in your home.
  • If you feel unwell or are experiencing any symptoms (see FAQ below), please contact us to on 9383 1363 work out a reasonable strategy for your on-going cleaning services and contact Health Direct on 1800 022 222.Please take the time to fully recover.
  • We recommend that you exercise caution and reconsider attending large events (e.g. concerts, conferences) which may have a large international population.

5 For guests visiting our office

  • Out of an abundance of caution and to ensure the safety of all our employees and office residents, we are not currently allowing in-office visitors who have recently been to (or come into contact with anyone who has) the countries listed below within the last 14 days. Instead, we will reschedule your visit or organise a virtual meeting with you over the required period.
  • Additionally, we have implemented a no-handshake rule with all visitors or guests however, friendly waves are encouraged!

 

4. Leave and Flexibility

4.1Bliss HCS recognises that staff may request or require paid and unpaid leave when they are unwell, at risk of or vulnerable to infection, and at risk of infecting others.

4.2Workers may make use of leave consistent with Bliss HCS leave policy, relevant industrial instruments, and the National Employment Standards (including access to unpaid leave).

4.3Bliss HCS may, at its discretion, direct those affected or reasonably at risk of being affected by the pandemic or epidemic, to remain away from the workplace or work remotely.

 

5. Notes

In carrying out the procedures listed below, Bliss HCS will be guided by the information and directions provided by local health authorities and the World Health Organisation, and its occupational health and safety obligations.

 

6. Related Documents

6.1 Australian Health Management Plan for Pandemic Influenza (AHMPPI)

6.2 Health.Gov.au

6.3 Smart Traveller

6.4 WHO Situation Reports

6.5 Coronavirus Health Information Line - 1800 020 080

6.6VIC Health Department - 1800 675 398

 

7. Additional tips

7.1Wash your hands frequently and for at least 20 seconds each time. The use of soap and water is preferable, but you may use an alcohol-based hand sanitizer (at least 60-95% alcohol) if soap and water is not available.

7.2In the office, routinely clean all frequently touched surfaces such as workstations, countertops, doorknobs (we have Dettol wipes in the cupboard behind the front desk).

7.3Avoid touching your eyes, nose, and mouth with unwashed hands.

7.4Follow good respiratory hygiene. Cover your cough or sneeze with a tissue, then dispose the used tissue immediately.

7.5Be extra vigilant on public transport and in large crowds. If possible, maintain at least a 1.5 metre distance between yourself and anyone who is coughing or sneezing.

7.6Use hand sanitizer in public areas (i.e. opening doors, entering trains, trams, exiting the lavatory).

7.7Sleeping well and eating healthy also goes a long way in keeping our immune systems strong.

 

FAQ

Coronavirus FAQs (Source: health.gov.au)

What is coronavirus (COVID-19)?

Coronaviruses are a large family of viruses that can make humans and animals sick. They cause illnesses that can range from the common cold to more severe diseases.

Coronavirus (COVID-19) was first reported in December 2019 in Wuhan City in China. Other coronaviruses include Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

 

Symptoms

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath How it spreads There is evidence that the virus spreads from person-to-person. The virus is most likely spread through:close contact with an infectious person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces (like doorknobs or tables) that have cough or sneeze droplets from an infected person, and then touching your mouth or face

 

Prevention

Surgical masks in the community are helpful in preventing people who have coronavirus disease from spreading it to others. Find out more in this fact sheet about the use of surgical masks.

Everyone should practise good hygiene to protect against infections. Good hygiene includes:

  • washing your hands often with soap and water
  • using a tissue and cover your mouth when you cough or sneeze
  • avoiding close contact with others, such as touching

Read more about protective measures against coronavirus on the World Health Organization website. If you have a confirmed case, you need to isolate yourself to prevent it spreading to other people.

Diagnosis

If you become unwell and think you may have symptoms of coronavirus, seek medical attention. Call ahead of time to book an appointment. Tell your doctor about your symptoms, travel history and any recent close contact with someone who has coronavirus.

If you must leave home to see your doctor, wear a surgical mask (if you have one) to protect others.If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

 

Treatment

There is no treatment for coronavirus, but medical care can treat most of the symptoms. Antibiotics do not work on viruses. If you have been diagnosed with coronavirus, isolate yourself in your home.

 

How to isolate yourself

Do not go to public places, such as work, school, shopping centres, childcare or university. If possible, ask other people to get food and other necessities for you and leave them at your front door. Only people who usually live with you should be in your home. Do not let in visitors. You do not need to wear a mask in your home. If you need to leave home to seek medical attention, wear a surgical mask (if you have one) to protect others.

To find out more, read this home isolation information sheet.

For more information, you can refer to:

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