Bliss Home Care Services works closely with individuals or service providers to offer aged care cleaning services to elderly clients. Our expertly trained and dedicated team will ensure your home is diligently cleaned with our eco-friendly cleaning products. This ensures there are no harmful or toxic chemicals used when cleaning your home - keeping you, your family, pets, and the environment safe and protected.

Our reliable and dedicated teams are fully trained by us, to ensure our aged care clients are in the best hands. While we pride ourselves on our service excellence, there are many other factors that set us apart from regular cleaning companies. Here we provide an outline on what you should be mindful of when searching for a cleaning company to support an aged care client or family member.

A Guide to Aged Care Cleaning Services

Exceptional Client Care

Bliss Home Care Services places an emphasis on client care – it’s at the heart of our service offering. We aim to provide an exceptional service leaving the client feeling valued and respected. Our team members provide cleaning services to support clients in their home in a safe and competent manner, with care and skill. Our team members always provide a service with integrity, honesty and transparency.

Developing and nurturing professional relationships is part of our company culture. Some of the strategies we use to ensure we provide superior service include:

• Understanding the client’s needs
• Treating our clients respectfully
• Acting on promises we make to clients
• Exceeding client expectations
• Open and clear communication.

Types of Cleaning

Our aged care regular cleaning services incorporate cleaning of:

• Kitchen cleaning including all surfaces and appliances
• Bedroom cleaning
• Living and dining room cleaning
• Bathroom, toilet, and ensuite cleaning
• Laundry cleaning and emptying bins
• Dusting and wiping furniture and window ledges, windowsills, and door frames
• Disinfecting high-touch areas such as door handles, light switches, and disability aids
• Vacuuming all areas of the home
• Mopping all areas of the home (other than the carpet)

In addition, our dedicated team members can also:

• Attend to your washing or change your bed linen
• Iron clothing as needed
• Tile and grout cleaning
• Carpet steam cleaning
• Upholstery Cleaning
• Spring cleaning
• Deep cleaning
• Vacate cleaning (end of lease or moving in or out).

Green Cleaning Products

Bliss Home Care Services only uses natural, locally sourced, and environmentally friendly cleaning products. These products are GECA certified ensuring they are safe and natural to achieve sparkling results for our clients. This means there are no toxins or harmful chemicals used in our client’s homes – keeping our clients, their families, pets, and the environment safe. Learn more about Why Using Natural Cleaning Products is Better.

Fully Trained & Local

Our dedicated team is fully trained to provide a friendly service while being sensitive to the needs of aged care clients needs. We ensure first-class quality and care while providing pristine results every time. We aim to match all our clients to their closest, local cleaning team member so there is less likelihood of being late or getting lost.

Home Assessment

Bliss Home Care Services works closely with aged care providers to determine a client’s needs. Where required a home assessment can be conducted by one of our experienced team members. This process helps us understand the needs of the client and factor in any specific requirements. The process helps us determine the aged care client’s priorities, and review what needs to be cleaned, the length of time required, and the frequency of cleaning service required.

We also understand that some aged care clients are hesitant to allow unknown people into their homes. All our team members are trained to be sensitive to the needs of our clients and their specific requirements. Our clients can rest assured that Bliss Home Care Services team members are employed by us, and have undergone a thorough screening process including being police-checked.

Reliable Cleaning Team

All our team members are employed by Bliss Home Care Services, which means you can rest assured that you will not have a contractor coming into your home. You will have the same reliable cleaner each week or fortnight rather than a different contractor for each service. In the event, that your cleaner is away due to illness or leave, Bliss Home Care Services will provide an equally reliable and professional cleaner to fill in while your regular cleaner is away.

COVID & Health

Our team members are vaccinated against COVID-19, as per current Government guidelines and every attempt is made to keep our clients, our team and the community safe.

Security Checked & Insured

Bliss Home Care Services employees undergo thorough screening and are security checked to protect you and your home. We employ team members who have been police-checked and all our team members are fully insured, in the event of any mishaps or workplace accidents.

Code of Conduct for Aged Care

Our dedicated team members are diligent when it comes to working with aged care clients. Bliss Home Care Services has systems in place to ensure our team is adequately trained and supported to comply with the Code of Conduct for Aged Care clients.

The Code of Conduct for Aged Care:

When providing care, support, and services to people, I must:

1.  act with respect for people’s rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions
2. act in a way that treats people with dignity and respect, and values their diversity
3. act with respect for the privacy of people
4. provide care, support, and services in a safe and competent manner, with care and skill
5. act with integrity, honesty and transparency
6. promptly take steps to raise and act on concerns about matters that may impact the quality and safety of care, support and services
7. provide care, support, and services free from all forms of violence, discrimination, exploitation, neglect and abuse and sexual misconduct
8. take all reasonable steps to prevent and respond to: all forms of violence, discrimination, exploitation, neglect and abuse; sexual misconduct

Approved Service Provider

Bliss Home Care Services is a preferred service provider for aged care cleaning services. We work with a number of aged care providers and have service agreements in place. The service agreements are prepared by the service provider to ensure compliance with industry standards.

If you are seeking cleaning services for yourself or sourcing a cleaning service for a family member or someone you care for, we hope you found this guide helpful. For any aged care cleaning enquiries or to request a quote please complete our online booking form or learn more about our cleaning services here.